Delivery Policy
Asia Pacific
Our Customer Care team will contact you within 5-7 working days to arrange delivery and installation of your product. An email will be sent thereafter to confirm the agreed date of delivery and installation. Products are sold inclusive of G.S.T or local taxes as geographically relevant.
DELIVERY ADDRESSES
We will unload the items and deliver the orders your specified address. Please ensure someone is available to receive the delivery. Deliveries will only be made to the one specified address inputted by you at the time of purchase. Change of delivery address can only be made via email to our Customer Care team not less than three days before the scheduled delivery date.
INSTALLATION
Should your purchase require installation, our installation agent will assemble your product. Only our installation agent are allowed to assemble your product. Should assembly be done by you or unauthorize installer, this would void the warranty.
DELIVERY AND INSTALLATION SCHEDULES
Variance in international shipping times may impact final delivery dates. You will be notified of the change should this occur.
Stated lead times are indicative and may change depending on stock and production capacity. We will not be held liable for any delays, change of delivery time or non-delivery for causes beyond its control.
We reserve the right to charge an additional fee should we incur additional costs or expenses in circumstances (but not limited to) such as:
1) Unwarranted waiting time to accept delivery and/or affects our other scheduled deliveries
2) Your failure to take or accept delivery on the scheduled delivery date.
3) Rescheduling delivery after failed attempt to deliver
4) Delivery address is not easily accessible or no legal unloading areas within 50 meters of the building
DELAY IN SHIPPING
Due to the high volume of orders, we are experiencing slight delays with our shipments. Please expect a delay of 20 – 25 working days before it reaches you. We apologize for the inconvenience caused and are working to fulfil each and every order in a timely fashion.
EXCEPTIONAL SITUATIONS
We will not be held liable for delivery changes due to acts of god. No delivery will be made during severe weather warning. Our Customer Care team will reschedule the delivery at the next best available date. If you believe you received the wrong product, please contact customer service within 24 hours of receiving the product.